Return & Warranty Policies

We work with premium manufacturers to bring you the best golf and racing simulator equipment. Each brand has specific return terms and warranty coverage. Select your product's brand below to view the complete policy.

Carl's Place

Screens, enclosures, hitting mats, and accessories

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Big Moss

Turf systems and golf mats - 30-day returns

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BenQ

Projectors - 30-day returns

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Uneekor

Launch monitors - 15 days from activation

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GolfJoy

Launch monitors - 30-day returns

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NVISAGE

Launch monitors - 30-day returns

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Trackman

Launch monitors

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TruGolf

Launch Monitors - 14-day returns

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SurfThing

Performance PCs and monitors

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LG

Projectors - Final sale

View Policy

General Return Information

How to Initiate a Return: Contact us with your order number within the applicable return window for your product's brand. We'll provide return authorization (RMA) and detailed instructions.

Refund Processing: Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Damaged or Defective Items: If you receive a damaged or defective item, contact us immediately with photos. We'll arrange a replacement or full refund.

Questions? If you're unsure which policy applies to your product or need assistance, please contact us at support@precisionsimulators.com and we'll be happy to help.