Refund policy

Refund & Warranty Overview

We work with premium manufacturers—including Carl's Place, BenQ, Uneekor, GolfJoy, NVISAGE, SurfThing, Appotronics, LG, and others—each of which sets its own return window, restocking fee and warranty coverage. Because of this, our policies vary depending on the brand and product you purchase.

For complete details on return eligibility, timelines, restocking fees and warranty terms for your specific item, please visit our Return & Warranty Policies page:

General Guidance:

• Return windows vary: depending on the brand and product, return windows can range from as short as 14 days (for example, TruGolf items) to as long as 90 days (e.g. Country Club Elite hitting mats). Please check the brand-specific policy for the exact window.
• Condition requirements: items must be in like-new condition with all original packaging and accessories.
• Authorization required: you must request a Return Merchandise Authorization (RMA) before sending anything back.
• Return shipping: customers are responsible for return shipping costs unless the item arrives damaged or defective.
• Special-order and high-value items: some electronics and custom or manufacturer-direct products have unique return conditions or restocking fees; see the applicable brand page for details.
• Warranty coverage: warranty terms differ by manufacturer. Some brands handle warranty claims directly, while others require you to contact us first. Refer to the brand-specific policy for warranty instructions.

To initiate a return, please contact us with your order number within the appropriate return window. We'll confirm which policy applies and provide step-by-step instructions.

Questions? Contact us at support@precisionsimulators.com and we'll help you find the right return or warranty information.